There are many issues that can occur with workflow within Microsoft Dynamics GP. The first step should always be to run the following script on your database (After a backup).
If this does not resolve your issue, then I would recommend checking your setup. Sometimes a manager will be removed or an email changed. I had one instance where workflow was being used and the email server was changed and this caused an error that the script would not resolve.
If you ran the script and went through the setup steps to verify that all setup is correct, then I would open a case with Microsoft.
Microsoft Dynamics GP 2018 was released in December 2017 and new features are abound. One of the most impressive features for me is the changes to the workflow process, which defines how information flows through the system.
Workflow 1.0, released with Microsoft Dynamics GP 2013, worked the same as it did in Business Portal without the dependency on Sharepoint to function. Microsoft Dynamics GP has expanded workflow’s capabilities with each version. It had started with a workflow for Purchase order approval and has increased to six modules. In Microsoft Dynamics GP, the following workflows available in their most recent release:
- General Ledger Account Approval
- General Ledger Batch Approval
- Receivables Batch Approval
- Payables Batch Approval
- Payables Transaction Approval
- Purchase Order Approval
- Purchase Requisition Approval
- Purchase Invoice Approval
- Receivings Transaction Approval
- Vendor Approval
- Employee Profile Approval
- Employee Skills Approval
- Payroll Direct Deposit Approval
- Payroll Timecard Approval
- Payroll W4 Approval
- Expense Report Approval
- Timesheet Approval
- Smartlist Designer View Approval
Originally, Workflow 1.0 restricted its functionality into four purchasing workflows. In Workflow 2.0, it became compatible with the Web Client and integrated with Active Directory. Workflow 3.0 improved set conditions and created notifications within GP to alert users. The release of Microsoft Dynamics GP 2018 added new interesting features to expand Workflow. The two most expected are the reminders and copying of workflow steps.
Microsoft Dynamics GP 2018 added the ability to send reminder e-mails without having end users tracking down their supervisors, or the workflow administrator reach out to the approver. Reminders allow users to select intervals of when the reminders go out. The interval’s present daily or even hourly options.
2. Copy workflow steps
In previous versions of Microsoft Dynamics GP, copying an entire workflow was the only way to make changes. The new release brings the capability to copy a step within a workflow. If you have complicated workflows that require you to add multiple steps that are approximately the same, thus this will save you hours of work.